Cancel Your Appointment

GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.


How to Cancel an Appointment

Please let us know as soon as possible if you are unable to make your appointment.

If you are cancelling an appointment that is within the next 24 hours please contact Royal Crescent on (01305) 774466, Preston Road on (01305) 832203 or use our online services.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources.

Cancel through the NHS App

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.


NHS App image