How to Book an Appointment

We offer both Telephone consultation appointments and Face to Face appointments. When booking your appointment you will be asked to give some details of the nature of your problem to ensure you are booked the most appropriate appointment.

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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

Find A&E services

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Urgent Care Centres

If you or someone you know has an urgent condition, such as break or sprain, cuts or grazes, fever or rashes

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NHS 111

If you or someone you know is feeling unwell. Free non-urgent medical advice is available 24/7 via NHS 111

Use NHS 111 when it's a concern, but less urgent than 999.

The NHS non-emergency service.


NHS 111 is the NHS non-emergency service. It's fast, easy and free. Visit the website or call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

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If you or someone you know has a minor ailment, bites or stings, upset stomach or needs medication advice

Pharmacy Logo

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.


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Mental Health

If you are struggling to cope or feel yourself nearing a breakdown, Access Mental Health is here to provide help.

Designed in partnership with local people, it offers a range of services which provide support at times and places when people need it the most.

People of any age and their families can access local services

Find out more and self-refer

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Self Care - visit our health zone

Help and support from national and local organisations and assessments to help you monitor your condition

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You can book appointments with your Doctor or Nurse Practitioner up to 4 weeks in advance.

If your problem is urgent, we may be able to offer you an appointment on the same day at the surgery or with a member of our wider healthcare team.

Appointments with the Practice Nurse, Health Care Assistant or Phlebotomist can also be booked up to 4 weeks in advance.

Please help our Receptionists and Doctors by asking for the correct appointment. If your problem is urgent you will be offered an appointment on that day. If you have more than one problem you would like to discuss, please ask for a longer appointment.

You can book appointments with your registered doctor online using SystmOnline, Airmid or the NHS App. Please telephone the surgery to book all other appointments.

For certain health conditions, we might send you a message via SMS or Email with a link for you to book in for a blood test or health review.

Ways to book:

  1. Book with SystmOnline or Airmid
  2. Download the NHS App
  3. Telephone:
    Royal Crescent Surgery - (01305) 774466
    Preston Road Surgery - (01305) 832203

Booking Appointments Online

If you have registered for our SystmOnline service, you can book your appointment online. If you would like more information on this service or to obtain your log-in details, please contact reception.

How to Make the Most of Your Appointment

Doctors appointments are 10 minutes long. Within this time they call you in or telephone you, listen, examine, diagnose, propose treatment or referral and then enter this information on your medical record.

Please click here to read our hints and tips leaflet helping you and your doctor make the most of your appointment.

This information was created jointly by the PPG and the Practice.

Talk about the most important thing that is troubling you first

Even if it is the most embarrassing or worrying.

It may help to write everything down

(With questions) beforehand so you can refer to your notes.

Be specific about your symptoms

If possible, with a timeline.When did they start, does anything make them better or worse?

What would you like the doctor to do?

(For example - give re-assurance, prescribe medicine, suggest treatment, give advice, refer you for private treatment)

Explain if any big life events may be affecting your mental or physical health.

Be honest

If you haven’t taken the medicine or other action prescribed by the doctor after your last visit.

If this is the first time you are visiting the GP practice:

Bring a full list of the medication you are currently taking.

If you don’t understand what you have been told, don’t be afraid to ask again.

Ask a friend or family member to come with you:

If you would like the benefit of their help in understanding what the GP is recommending.

Make sure you know what happens next. 

During your appointment:

Do not be afraid to ask if you do not understand. For example: "Can you say that again? I still do not understand."

Before you leave your appointment:

Check you understand you know what should happen next – and when. Write it down.

Please Help Us

If you are delayed or cannot attend your appointment please contact the Surgery as soon as possible to cancel. The appointment can then be offered to somebody else.  We have a great demand for appointments and offer over 1800 each week - every appointment is precious and should not be wasted.

Please try to come to the Surgery for your appointment. If you have no transport, perhaps you could ask a friend, or use a bus or taxi.

When you arrive at the Surgery, check in at reception or use our automated check-in screen. The Doctor will call you in.